An award-winning Snap-On Tools franchisee, Phil Giboney worked in the Lakewood, Washington, area between 1993 and 2012. By taking advantage of Snap-On Tools’ numerous owner support mechanisms, Phil Giboney provided quality service to a large volume of customers.
In use since 1920, Snap-On Tools’ business model gives owners ample freedom to develop their customer relations. Owners receive a list of customers in their local area who will do business with only that franchisee, as well as a driving route for the mobile showroom. When those customers need tools, the franchisee presents their inventory via the mobile showroom, a truck containing the current inventory and onboard sales software. The franchisee then educates the customer on the different tools available before closing the sale.
Snap-On Tools franchisees receive training when they join the team and an ongoing basis. During the first 3 weeks, an established employee rides with the franchisee to answer questions. Even after this period ends, they can contact support staff members at Snap-On Tools who specialize in assisting them. Franchisees also set their own schedules and determine their inventory by evaluating the demands of their customer pool.
